Who we are
At Pretty Brands, we respect your privacy and are committed to protecting your personal information.
When you use our website or place an order, we may collect information such as your name, phone number, email address, delivery address, and order details.
This information may be used to:
- Process and fulfill your orders.
- Arrange delivery and communicate with you about your purchases.
- Respond to your inquiries and provide customer support.
- Improve our website and shopping experience.
- Meet applicable legal and regulatory requirements.
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience.
Payment information is processed through the relevant payment service providers. We do not intend to store sensitive payment card details on our website unless the relevant payment system specifically supports and securely manages such information.
We may share necessary information with service providers involved in payment processing, delivery, and website operation, to the extent required to provide our services.
We take reasonable measures to protect the information we collect. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
For privacy-related inquiries, please contact us through our official customer service channels.
At Pretty Brands, customer satisfaction is important to us.
Returns and Exchanges
Return and exchange requests must be submitted through our customer service channels within the applicable return period.
Products must meet the following conditions, subject to applicable consumer protection laws:
- They must be unused and in their original condition.
- Original packaging, tags, and accessories must be included where applicable.
- Proof of purchase may be required.
Any return shipping charges and other applicable costs will be handled in accordance with the policy communicated to the customer.